Frequently Asked Questions
Collapsible content
Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $140, free shipping to the U.S. on orders over $150, and free local delivery in Ottawa on orders over $75.
How long does order processing take?
Orders are processed within 1–3 business days.
Can I exchange an item for a different size?
Yes, we accept size exchanges within 7 days of delivery. Items must be unworn, unwashed, with all tags intact. Return shipping is the customer's responsibility.
Can I get a refund?
Refunds are only accepted if an item is defective, damaged upon delivery, or incorrect. You must contact us within 48 hours of delivery with clear photos of the issue.
How do I start a return or exchange?
Submit your request through our Return & Exchange Portal or email us at info@stylishafrika.ca.
How long does it take to process an exchange or refund?
Exchanges are processed within 3–5 business days after receiving the item. Refunds are processed within 5–7 business days after approval.
How do I choose the right size?
We recommend checking our size chart on the product page before ordering, or reaching out to us at info@stylishafrika.ca for personalized sizing advice.
Where do you ship from?
We ship from Ottawa, Canada.
Do you ship to the United States?
Yes. We ship to the United States. Free shipping is available on orders over $150, while standard shipping rates apply for orders under $150.
Are your African clothing sourced in Africa?
Yes. Our clothing is thoughtfully sourced from African designers, manufacturers and artisans. We're committed to celebrating authentic African craftsmanship and supporting African businesses and fair, ethical production.
Do you offer matching outfits for couples or families?
Yes! We offer matching outfits for couples and families. Check our collections for coordinating pieces, or contact us at info@stylishafrika.ca for personalized styling recommendations.
Can I pay in installments?
Yes. Eligible purchases can be split into 4 installments using Afterpay or Shop Pay Installments. Available payments options are shown at checkout.
How can I contact you?
Email us at info@stylishafrika.ca — we're happy to help with sizing questions, order inquiries, or styling requests.