Returns & Exchanges Policy
We want you to love what you wear from StylishAfrika. If something isn’t quite right, we’re here to help.
Exchanges (Sizing)
We accept exchanges for sizing to help you find the perfect fit.
To be eligible:
• Request must be made within 7 days of delivery
• Item must be unworn, unwashed, and in original condition
• All tags must be intact
Items must be shipped and received within 14 days of delivery.
Please note:
• Return shipping is the responsibility of the customer
• Shipping for the replacement item is also the responsibility of the customer
We recommend reviewing our size chart or reaching out before purchasing to ensure the best fit.
Refund Eligibility
Refunds are accepted only under the following conditions:
• Item is defective
• Item is damaged upon delivery
• Incorrect item was received
To qualify, you must contact us within 48 hours of delivery and include clear photos of the issue.
Non-Refundable Situations
We do not offer refunds for:
• Incorrect size selection
• Change of mind
• Items that have been worn, washed, or altered
• Custom or made-to-order items
Return Process
To begin a return or exchange:
• Submit your request through our return and exchange portal or email us at info@stylishafrika.ca
• Wait for confirmation and return instructions
• Ship the item using a trackable shipping method
Once your item is received and inspected, we will proceed with your exchange or refund accordingly.
Processing Time
• Exchanges: processed within 3–5 business days after receiving the item
• Refunds: processed within 5–7 business days after approval
Shipping Fees
• Original shipping fees are non-refundable
• Return shipping is paid by the customer
• Shipping for exchanged items is paid by the customer
If you have any questions, feel free to reach out — we’re always happy to help.
📧 info@stylishafrika.ca
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Do you offer free shipping?
Yes! We offer free shipping within Canada on orders over $140, free shipping to the U.S. on orders over $150, and free local delivery in Ottawa on orders over $75.
How long does order processing take?
Orders are processed within 1–3 business days.
Can I exchange an item for a different size?
Yes, we accept size exchanges within 7 days of delivery. Items must be unworn, unwashed, with all tags intact. Return shipping is the customer's responsibility.
Can I get a refund?
Refunds are only accepted if an item is defective, damaged upon delivery, or incorrect. You must contact us within 48 hours of delivery with clear photos of the issue.
How do I start a return or exchange?
Submit your request through our Return & Exchange Portal or email us at info@stylishafrika.ca.
How long does it take to process an exchange or refund?
Exchanges are processed within 3–5 business days after receiving the item. Refunds are processed within 5–7 business days after approval.
How do I choose the right size?
We recommend checking our size chart on the product page before ordering, or reaching out to us at info@stylishafrika.ca for personalized sizing advice.
Where do you ship from?
We ship from Ottawa, Canada.
Do you ship to the United States?
Yes. We ship to the United States. Free shipping is available on orders over $150, while standard shipping rates apply for orders under $150.
Are your African clothing sourced in Africa?
Yes. Our clothing is thoughtfully sourced from African designers, manufacturers and artisans. We're committed to celebrating authentic African craftsmanship and supporting African businesses and fair, ethical production.
Do you offer matching outfits for couples or families?
Yes! We offer matching outfits for couples and families. Check our collections for coordinating pieces, or contact us at info@stylishafrika.ca for personalized styling recommendations.
Can I pay in installments?
Yes. Eligible purchases can be split into 4 installments using Afterpay or Shop Pay Installments. Available payments options are shown at checkout.
How can I contact you?
Email us at info@stylishafrika.ca — we're happy to help with sizing questions, order inquiries, or styling requests.